Technology leader with 30+ years of experience modernizing environments, improving operational efficiency, and transforming legacy platforms into scalable, automated systems. I lead infrastructure, cloud, and platform engineering functions with a focus on security, resilience, and leverage — using automation and applied AI to eliminate waste and accelerate delivery. I guide teams and leadership through modernization without chaos, align technology to business outcomes, and turn infrastructure into a strategic platform instead of a cost center. My strength isn’t just building — it’s setting direction, prioritizing the highest-impact investments, and designing systems and processes that compound over time.

Experience

Sr Solution Engineer, Enterprise Sales

Summit (formerly Deft/Server Central)
Jun 2022 - Present · 3 yrs 5 mo Chicago, IL (Remote)

Lead technical strategy for enterprise cloud and data center opportunities, advising clients on modern platform architecture, resiliency, cost optimization, and operational efficiency. I engage early with executive stakeholders and engineering leaders to model better ways to run infrastructure — not just sell hardware — and guide them toward designs that reduce complexity, automate repeatable work, and improve long-term run-rate outcomes. Partner deeply with OEMs, MSPs, and data center providers to assemble scalable architectures rather than point products, ensuring customers adopt platforms with strong observability, automation, and lifecycle management built in from day one.

Key Achievements:
  • 80.6% close rate in Q3 2025 — highest performance in the SE organization
  • Act as a force-multiplier for the sales org by educating AMs / SEs on platform thinking, vendor alignment, and modernization strategy

Owner / Founder

Falcon Internet
Jan 2009 - Jun 2022 · 13 yrs 5 mo Greensboro, NC

Built and led a vertically-owned hosting / cloud platform company operating our own physical data center footprint — spanning infrastructure, networking, compute, storage, security, and customer workloads. Owned the complete technology strategy and execution, overseeing automation-first systems design, product architecture, engineering leadership, vendor negotiation, capital planning, security controls, and customer delivery. Invented, architected, and deployed high-value, data-driven web + mobile applications with a focus on workflow automation, replacing manual processes with intelligent digital systems that increased throughput, accuracy, and margin. End-to-end responsibility for platform reliability, scalability, uptime, and innovation — effectively acting as CTO + VP of Engineering + Head of Platform simultaneously. This role required full-spectrum command across infrastructure, distributed systems, product, and business strategy — skills I now leverage toward AI-assisted automation at scale.

Key Achievements:
  • Built and operated high-availability hosting across our own data center footprint (servers, power, cooling, redundant transit, BGP, storage, security)
  • Led engineering, product design, hiring, vendor evaluation, pricing, and customer success
  • Hands-on with infrastructure, APIs, security, orchestration, monitoring, and observability
  • Negotiated all carrier, colocation, hardware, software licensing, maintenance, and capital procurement

Senior Product Manager

WebVestments
Jun 2006 - Jan 2009 · 2 yrs 7 mo Las Vegas, NV (Remote)

Led product strategy, GTM, and lifecycle for a portfolio of six high-traffic SaaS and digital service properties across data recovery, real-time multi-currency payments, web analytics, and SEO automation. Owned full product conception → execution: market research, requirements, UI/UX, visual design, pricing, conversion funnels, and growth initiatives. Directed globally distributed engineering teams across multiple countries using Agile/Scrum, driving clarity through storyboards, prototypes, and tight user flows. Managed paid acquisition including Google Ads and direct placement media buys across major technology sites, optimizing CAC, CTR, and conversion funnels through continuous iteration.

Partnered weekly with C-suite and investors on roadmap, forecasting, financial modeling, and prioritization decisions.

Key Achievements:
  • Grew annual revenue >1,000% to ~$50M ARR during tenure — directly tied to product-led growth, funnel optimization, and conversion engineering across the portfolio.
  • Improved Advertising ROI by 5x using a variety of CTA techniques, A/B split testing and email marketing

Director of Web Development & Infrastructure

Physicians Pharmaceuticals
Sep 2003 - Oct 2006 · 3 yrs 1 mo Kernersville, NC

Built and led the Web Technology and Infrastructure function for a $100M direct-to-consumer nutraceutical brand processing 1,200+ e-commerce orders per day. Directed development of a proprietary blended CRM/ERP system for sales, fulfillment, billing, and customer lifecycle management — integrating call center operations, warehouse systems, payment gateways, and campaign tracking. Re-architected the e-commerce platform with a deep emphasis on speed, funnel optimization, and cart conversion.

Owned infrastructure strategy across ~120 employees including call center, corporate offices, and external sales roles — Windows/Linux servers, networking, storage, VoIP, security controls, and backup/DR — implementing high-availability practices and internal SLAs before that language was mainstream. Authored business cases and capex justification for major IT initiatives including an in-house datacenter build, hardware modernization, and security modernization.

Partnered directly with executive leadership, marketing, compliance, and finance to prioritize roadmap, validate ROI, and drive continuous conversion improvement across the digital revenue engine.

Key Achievement:

Designed and engineered an in-house credit-card processing platform that reduced stale/abandoned orders, increased same-session approval rates, and eliminated external processor fees — yielding ~$1.2M annual savings and a meaningful uplift in daily order throughput.

Skills

Leadership

Technical GTM Leadership Executive Stakeholder Alignment Vendor & OEM Negotiation Capital Planning & Lifecycle Management

Product Management

Platform Product Management Roadmap Prioritization & Investment Planning Agile Product Leadership Funnel Optimization & Conversion Engineering

Technical

Platform Architecture Cloud Infrastructure Data Center Strategy Distributed Systems Modernization & Transformation AI-Assisted Automation Observability & Telemetry FinOps & Cost Optimization Security & Zero-Trust Strategy High-Availability & Resilience Engineering Multi-Site DR & Business Continuity DevOps & Infrastructure as Code (IaC) API Platform Architecture Workflow Automation

Education

Paradise Valley College

Computer Programming & Graphic Design
1988 - 1990 Phoenix, Arizona

Certifications & Technical Coursework

AI, LLM, and Machine Learning

Various Providers

Docker & Kubernetes

Various Providers

AWS Training

Amazon Web Services

React Native

Various Providers

Project Management & ITIL

Various Providers

HPE Sales Certified

HPE

Dell Gold Partner Sales Associate

Dell

Salesforce Marketing Cloud

Salesforce

Volunteer Work

Board Member, Marketing Committee Chair, IT Consultant

The Arts Based School
2025 - Present

Member, Board of Directors. Marketing Committee Chair, IT Consultant.

Foster Volunteer & Photographer

Forsyth Humane Society & Stepping Stones Canine Rescue
2013 - Present

Fostered over 300 dogs (and some kittens) to adoption. Assisted with special events and programs. Photography of over 1000 animals for adoption profiles.